Frequently Asked Questions
If you are already a registered customer, you can change your e-mail address, delivery address and other personal details under “My account” > “Profile”.
You can also place orders without creating a customer account, but this will require you to enter your details every time you make a purchase.
- You can select or change your preferred type of payment under “My account” > “Payment methods”.
- You can also choose a different payment method when placing your order.
You can change your password under “My account” > “Profile”.
The Dr. Hauschka online shop supports the following payment methods:
- Credit card (VISA, Mastercard)
The shipping costs are $9.99. We offer free shipping for all orders over $50.
We will send you e-mail confirmation of your order once it has been received. You can also view all your orders under “My account” > “Orders”.
Your item(s) are dispatched as soon as we receive your order, subject to availability. Delivery can take up to five working days. We will inform you via e-mail as soon as your order has left our premises. You can also check the status of your order under “My account” > “Orders”. You also have the option to receive updates on the shipping status of your order from our partner. To receive these updates, please indicate when placing the order that you agree to us passing on your e-mail address to UPS.
We use UPS to ship our products. You will receive your UPS package number along with your e-mail order confirmation. You can check the shipping status of your order at any time by clicking on the package number or going to the UPS website.
You can choose to have your order delivered to your work address. Please select the option “The shipping address does not match the billing address” and enter your company address and department, if relevant.
Unfortunately we cannot make changes to an order once it has been confirmed. If you wish to purchase more items, please place a new order.
Currently we are unable to combine separate orders.
No. Currently we only deliver to addresses in Canada.
In the event of damage, please refuse to accept the parcel if possible. Send a description of the damage to firstname.lastname@example.org, including pictures if possible.